Frequently Asked Questions

Yoinkme is a social media automation platform that helps creators and small businesses automate replies to Instagram comments, send personalized DMs, and capture leads automatically — all from one simple dashboard.

You connect your Instagram and/or LinkedIn account, set up automation rules (like keyword-triggered DM responses), and Yoinkme handles the rest. When someone comments with a specific keyword or follows you, Yoinkme automatically replies or sends a DM based on your settings.

Yoinkme currently supports Instagram and LinkedIn. Unlike other tools, you can manage both platforms from a single dashboard with the same flat-rate pricing.

Simply log into your Yoinkme account, click "Connect Account," and authorize Yoinkme through Instagram or LinkedIn. The process takes about 2 minutes and you'll be ready to set up automations.

Yes. Yoinkme uses authorized API integrations and follows platform guidelines. We never store your password and only access the permissions you explicitly grant.

Yoinkme follows all platform guidelines and uses approved methods for automation. However, you are ultimately responsible for the content of your automations and your compliance with Instagram and LinkedIn's terms of service. We recommend avoiding spam-like behavior and keeping responses genuine.

Instagram plans start at $19/month (Base) or $29/month (Pro). LinkedIn plans start at $29/month (Base) or $39/month (Pro). All plans have flat-rate pricing with no contact limits.

Base plans include keyword-triggered auto-replies, basic lead capture, and email support. Pro plans add advanced automation rules, priority support, and detailed analytics. Visit our pricing page for a full comparison.

We offer a 30-day money-back guarantee for first-time subscribers. Sign up, test out the full platform, and if it's not right for you, get your money back.

New subscribers can get a full refund within 30 days if Yoinkme doesn't meet your needs. No questions asked. We're confident in our product, and we want you to have zero risk trying it.

Yes, absolutely. Cancel your subscription anytime from your account settings. Your access will continue until the end of your billing period.

We offer a 30-day money-back guarantee for first-time subscribers. After 30 days, no refunds are issued, but you can cancel anytime to stop future charges.

Your automations will pause immediately, and your access will end at the end of your current billing cycle. Your automation settings are saved, so you can reactivate at any time.

No hidden fees and no contact limits. Our pricing is flat-rate and transparent. What you see is what you pay.

Keyword triggers let you set up automatic responses when someone uses specific words in a comment or DM. For example, you could set Yoinkme to auto-reply with "Check your DMs!" whenever someone comments "price" or "demo."

Completely. You create the message templates, set the triggers, and Yoinkme sends them at the right time. You can use variables to personalize messages with names and account handles.

Base plans include core automation and email support. Pro plans add advanced rules, priority support, detailed analytics, and additional customization options. See the full feature comparison on our pricing page.

Yes. Unlike competitors, Yoinkme lets you manage both platforms from one dashboard. You can use the same subscription to automate on both platforms (account for each).

Activity limits protect your account from looking like spam. Yoinkme automatically rate-limits your automations to stay within platform guidelines. Pro plans offer higher limits.

Yes. You can pause individual automations or turn them all off anytime, without canceling your subscription. Perfect for when you want to manage replies manually for a bit.

Yoinkme uses authorized API integrations to securely connect to your accounts. We never ask for your password and only access the permissions you explicitly grant during setup.

Yes. We use industry-standard encryption, secure servers, and follow best practices for data protection. Your data is encrypted in transit and at rest. See our privacy policy for details.

We store minimal data — just enough to power automations and provide you with analytics. We never sell your data. See our privacy policy for a complete breakdown.

Yes. You can request a complete data deletion from your account settings or by contacting support@yoinkme.com. We'll remove your data within 30 days.

First, check that your automation is enabled and your account is still connected. Most issues stem from incorrect keyword triggers or account disconnects. See our support center for detailed troubleshooting steps, or email support@yoinkme.com.

Make sure you've set up at least one automation rule and that it's enabled. Check that the keywords or triggers match what you expect. If still stuck, our support team can help — email support@yoinkme.com.

Email us at support@yoinkme.com. Base plan subscribers get email support, and Pro subscribers get priority support with faster response times.